Solution Benefits

Solution Benefits

DebtFlow offers a number of benefits over and above the industry specific key features and individual insolvency modules that make up the DebtFlow Personal Insolvency suite; Customer Relationship Management (CRM), Workflow and Business Process Management (BPM).

Customer Relationship Management
At Sawfish Software we understand that our customers also need to consider the every day business implications of CRM including: lead management, marketing reporting and management as well as customer service. DebtFlow allows you to proactively manage every contact you have with a customer and record and report on anything from source of enquiry to total number of leads converted.

See the key feature on Case Management to see how this works in practice!

Business Process Management
Business Process Management or BPM is the practice of documenting your best practices and processes and then ensuring they are followed by employees. At Sawfish Software we model or map your processes and these then form the basis of the Workflow within DebtFlow. Our standard solutions are industry based, or you can configure the solution to meet your own processes and requirements.

See the key feature on the Decision Engine to see how this works in practice!

Workflow
The Workflow is at the heart of your DebtFlow solution, an active version of both the Personal Insolvency industry and your best practices, it will not only drive the process through to the next step, but will automate communications and encourage users to gather information required at each stage for management reporting. The DebtFlow Workflow provides a detailed audit trail as well as allowing mangers to spot bottlenecks in the organisation and monitor individual and team performance.

See the key feature on Automated Documentation to see how this works in practice!

To understand more about any of the DebtFlow modules or how other customers are benefitting from DebtFlow please contact us now or take a look at the latest DebtFlow case study.


Solutions for your Role

There are many different benefits to users dependent on how you use the system and the configuration of your individual solution. Here we have highlighted just a few of the benefits for each role.

    * Managing Director
    * Insolvency Practitioner
    * Marketing Manager

    * IT Manager
    * Operators


Managing Director

    * Have a helicopter view of the business - by this we mean that DebtFlow allows the MD to gain an accurate but generalised picture of the business as a whole, key facts and figures are constantly accessible and easy to view.
    * Monitor performance - DebtFlow allows historical data to be compared with real time data to assess the performance of key managers at departmental or company level. Performance can be measured by either results or activity.
    * Produce business forecasts - forecasting for a business can be a time consuming activity which inherently renders the final results to be outdated. DebtFlow allows an MD to produce forecasts across departments or even businesses at the touch of a button.

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Insolvency Practitioner

    * Follow best practice - regulatory and company best practice are set within DebtFlow, ensuring guidelines devised by the IP are followed. This offers security to the IP and their licence and confidence if audited.
    * Free up more time - as the number of debtors steadily increases the time of an IP has become stretched, DebtFlow automates and monitors many procedures allowing the IP to focus on tasks that can not be delegated.
    * Gain a clear cash picture - DebtFlow provides a clear picture of all money in and out, and therefore a better overview of cash flow for the business. With a clear picture of cash the IP can more readily meet industry demands such as make monthly payments

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Marketing Manager

    * Are your campaigns a success - the management of incoming leads means that an MM can assess which campaigns have successfully attracted good prospects. DebtFlow will report on all captured data relating to the particular campaign and media used.
    * Profiling and segmentation - analysing your customer and prospect base allows an MM to understand more accurately who the target audiences are and further which audiences attracted prospects and more importantly which convert to customers.
    * Regular marketing reporting - successful marketers need accurate reports to be able to adapt to market changes and to report on activity to the board. Reporting in DebtFlow couldn’t be easier with the option of snapshot views, on the fly or customised reports.

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IT Manager

    * A hosted application - otherwise known as Software as a Service (SaaS), DebtFlow is available to customers through an internet connection without having to install software on machines or invest in expensive servers.
    * Fully managed service - the benefit of a managed service is that we at DebtFlow are responsible for making sure that system users get the most from the system that we design. An experienced support desk manages the system that we design.
    * Low resource impact - the hosting, maintenance and support of the system is managed by DebtFlow, allowing the IT department to focus on other aspects of the business.

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Operators
Advisors

    * Easily track daily tasks - know what you have to do on a daily basis with diarised events and tasks, never miss an important communication with a potential client.
    * An audit trail of communication - DebtFlow maintains detailed records of all communications with clients, ensuring a personal and consistent approach regardless of the original contact.
    * Easily make complex decisions - DebtFlow’s automation of complicated business logic ensures advisors can confidently and quickly offer the right solutions.

Administrators

    * Keep on top of tasks - important tasks are prioritised and brought to the administrators attention on a daily basis by DebtFlow.
    * Free up more time - documents such as proposals are automated, meaning tasks that would previously take a day to complete are considerably reduced.
    * Stay organised - all the information relating to a case whether it is communications or documents are stored next to individual records.

Cashiers

    * Simplify repetitive jobs - eliminates repetitive jobs such as manual posting of interest payments as these are covered within DebtFlow by automatic postings.
    * Proactive approach - DebtFlow alerts the cashier to potential problems such as non payments allowing them to react quickly.
    * Reduce errors - automatic calculation of payments eliminates manual calculations and potential errors, freeing up time to respond to industry demands such as making monthly payments to creditors.